Refund Policy

Refund & Return Policy

At SlippersZoo, we want you to be happy with your purchase.

Returns

We accept return requests within 30 days of delivery.

To qualify for a return, items must be:

  • Unworn and unused

  • In original condition

  • Returned with original packaging and tags

For hygiene reasons, worn slippers cannot be returned.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, email us at hello@slipperszoo.com with your order number and photos of the item. We’ll help arrange a replacement or refund.

Refunds

Once your return is received and approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the item was damaged, defective, or sent incorrectly.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part.

Please contact us before sending any return.

Email: hello@slipperszoo.com